November 2016


lizandlayla

Elizabeth Epp, Director of Health and Wellness

For thirty-three years we have been over-joyed as we watched our daughter Elizabeth grow into such a competent and caring woman. Despite a string of not so bright (or kind!) English teachers in her high school years, she still chose to get her degree in English and Communications, slogging long hours at Tim Horton’s to make ends meet. Her career path since then has been somewhat eclectic, from cleaning horse stalls to grooming dogs, from retail management to executive assistant in oil companies.

For the past three years we have been in awe of her strength, grace and compassion as she became a Mom to Russ, dealt with the unthinkable loss of their darling baby Raylan and their twins they never got to meet. We are so grateful for Greg, the young man that has been her supportive husband for the past six years. Their beautiful little Layla brought great joy and a measure of healing to their little family. Her first year of life was overshadowed by the illness and passing of Greg’s Dad, two days before her first birthday.

One of the most amazing things of it all was that all this time, behind the scenes, Liz was studying part-time to follow a dream to become a Recreational Therapist and work with Senior citizens. At one point, in the midst of loss, she was out of school too long and was forced to repeat a number of courses. She was able to use the last two months of her maternity leave to finish her final internship and before that internship was even finished she landed a dream job at a brand new luxury retirement community just a few minutes away from their home. Her new title is Director of Health and Wellness.

This is not a role that we saw in her future of our daughter when we were raising her, although we certainly saw her helping and compassionate spirit. We are both so delighted to see our darling daughter take this next step in her life, and of course we wish her all the best. But more than that. Our prayer is that she will grow to become the person in her career that she is in her dear heart.

 

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We are very proud of our son Jonathan but readily admit that we can’t even begin to understand what it is he does. Best just to let him tell it.

jon-office

The last big company I worked for afforded me a number of different roles. At the start of my career, I worked for about 10 years as a software developer — a job I was passionate about and reasonably proficient at. After about a decade of that, though, I got a little tired of constantly learning how to solve the same problems again but with yet another new technology, but also afraid of turning into the guy in the cubicle next to me who was still doing the same job on 20 year old technology.

Fortunately, God moved my career toward more commercial roles, and I realized that my sweet spot would be somewhere between technology and business. It turns out there are a lot of different options for careers for people like me. I tried my hand at evangelism, business development, and finally product management. And that last stop, at Amazon, felt like home. As a product owner, you get to create the theories of market impact, define the vision, and once in execution mode, you can go as deep as you want with the engineering team on how to solve the problems that get you there. There aren’t many jobs where you can be in an executive board room one minute, and checking in code for the nightly build the next.

About 15 months ago, when I started my current job, our leadership had put out a dual challenge: do something in a space called “analytics”, and go fast. Analytics is just information software, which I wrote for years. And going fast is something we did really well at Amazon. It was a good fit. My new boss and I spent many hours reviewing analyst and market data, talking to customers and potential partners, and (for me) learning about what technology we had available to us in-house. Old friends and colleagues provided input and guidance, and a plan formed. We went back to the leadership and proposed assembling a small, cross-functional team with engineering, design, quality, business and product skills all reporting to the same leader (an “A-Team” if you like…) My boss would be that leader, and I would lead the product and technical effort. We set a goal of building a product in one calendar year, from sketch on a whiteboard to box on shelves — an unheard of target at this company, but one we thought we could pull off by combining new code with some existing bits pulled together to express something new.

In January of this year, after a few false starts and final approvals, we had the core of the team: 3 software developers, 1 part time designer, me as a product owner, and my boss as manager and business owner. Within a couple weeks we had added a test automation developer, a part time researcher and a front-end contract developer, and we were off to the races. Although we had those pre-existing bits, our computers, and a few cardboard boxes of tech that one of the developers brought with them, we were otherwise starting from scratch. The team built our test environment, simulating an industrial operation, our build system, pulling together and compiling the code from each participant, and our process, a combination of Scrum and Kanban with a lean Agile philosophy.

We work in 2 week sprints, automate our testing to ensure quality within a small team, and demo our work regularly to the leadership and potential customers. By August we had prepared a “preview release” that we invited 5 customers to run in their labs to validate our approach and ideas. And in less than 2 weeks, we’ll officially announce our product to the world at our annual conference. We lost a developer to retirement this summer, which impacted our velocity, but our contract developer moved to full time, as a great hire for the company, and we’ll soon have the empty seat filled for the final stretch of this race.

My job is a lot of things I love — and just a few I don’t. I do get into the code, a little more than I expected, but it helps take some of the pressure of the team’s deliverables. I present a lot, and throughout the year, as our product has evolved, those get more fun. Customers have never seen anything quite this cool coming from this space. We’re leveraging some consumer technology and ideas to make our product more approachable and interactive, with a focus on making sure customers can start using what we’re building within minutes (as opposed to weeks or months for most information software in industrial automation.) Because we’re in a big company, I also have to do a lot of paperwork — a necessary step for audit-ability and customer confidence — but thanks to some of the pre-work by other smart people in the company, we’re able to do a “light version” of the process, on the understanding that our product will be able to be updated and improved continuously after launch.

The codename for the product is Shelby — and as it started fetching information for us, Shelby took on a dog personality. Its software and hardware, married together as a single-purpose, near zero-configuration appliance. On start-up, it needs to know what language you speak, what time it is, and how it will get an IP address — and that’s about it. Shelby configures itself from there by exploring the operation its been connected to, identifying the parts, and building an information model about what it sees. Once that’s done, it starts analyzing the data and looking for problems in the operation, and producing information about what’s going wrong (or potentially, about to go wrong.) In the customer sites and labs we’ve been in, Shelby’s record so far is 121 devices and 23 problems — all discovered in less than 3 minutes. To be clear, this could be done before Shelby — but it would take weeks of custom system and tool configuration. Shelby makes turning data into information an instant and repeatable solution, that customers can buy as a (relatively) inexpensive product and service.

We’ve had highs and lows, support from outside has come and gone and come back again, but my little team has never failed to wow people with what we’ve accomplished in the short amount of time we’ve been working together. I couldn’t be more proud of my crew, and of our little product. Its industrial analytics for everyone; its a little bit of magic in a box, and its almost here.